In mid January my wife showed me that the alarm system is "off", now we did have lightning storms every other day then so I just assumed that was the problem, I called my security company to come have a look. The technician said lightning damaged it and I need a new controller, from there they will be able to test what else was damaged. So they sent out the sales rep that did a quote.
To be honest I think they smoke something, R19550 was their quote.
![Shocked :shock:](./images/smilies/icon_eek.gif)
So I called the insurance and logged a claim, they sent out someone who at first said the same thing "lightning".
A couple of days passed without hearing from them, so I called them. Just to be told the claim is rejected!
The reason? According to the assessors report - "the client tampered with the unit that resulted in the system failure"
What a load of Bull....t!!!!
what am I to do? I called my legal adviser, they want me to get the report from the assessor and the letter stating that the claim is rejected.
But how can they do this? How do I prove I did not tamper with it, and how do they prove I did (according to them)?
I pay for years, and then the first time I want to claim they do this!
![Frustrated :frustrated:](./images/smilies/hair.gif)
![Frustrated :frustrated:](./images/smilies/hair.gif)
![Frustrated :frustrated:](./images/smilies/hair.gif)
![Frustrated :frustrated:](./images/smilies/hair.gif)